Do I need a prescription to order medication?

Prescription medications require approval from a licensed veterinarian. Over-the-counter (OTC) products do not require a prescription and can be purchased directly.

What products can I buy without a prescription?

We offer a wide range of OTC products, including supplements, flea and tick prevention, treats, wellness products, and other pet health essentials that can be purchased without veterinary approval.

How does the prescription approval process work?

After you place your order, we contact your veterinarian for approval. You can also upload a prescription at checkout or have your vet send it directly to us.

How long does it take to process my order?

Most OTC orders ship quickly, often within 1 business day. Prescription orders typically process within 1–2 business days after veterinary approval.

Where do your medications come from?

All prescription medications are dispensed through licensed pharmacy partners. OTC products are sourced from trusted manufacturers and suppliers to ensure quality and safety.

Is PetMedPharmacy.com a licensed pharmacy?

We work with licensed pharmacies and trusted partners to fulfill prescription orders in compliance with state and federal regulations.

Can I return medications or products?

Prescription medications and vaccines cannot be returned or refunded. OTC items may be returned within 30 days if unused and in original condition, subject to our return policy.

Do you offer autoship or recurring orders?

We are working on adding convenient autoship options for both medications and OTC products. Stay tuned for updates.

How can I track my order?

Once your order ships, you will receive an email with tracking information so you can follow your delivery.

What if there is an issue with my order?

If your order arrives damaged, incorrect, or incomplete, contact us within 3 days of delivery and we’ll resolve it quickly.

Do you work with my veterinarian?

Yes, we coordinate directly with your veterinarian for prescription approvals and ensure accuracy in every order.

How do I contact customer support?

You can reach us at info@petmedpharmacy.com or through Live Chat on our website for quick assistance.